Order Fulfillment Project Manager

11/02/2024

תחום:

לוגיסטיקה ותפעול

מהנדסים

תעשייה וניהול

מקצוע:

מהנדס/ת תעו"נ

תאור תפקיד:

End-to-end order fulfillment management to ensure timely and accurate processing of all orders.
Supervise the order picking, packing, and shipping operations, adhering to the highest standards of accuracy and efficiency.
Coordinate installation services and invoice processing, ensuring clear communication and alignment with customer requirements.
Oversee customer service logistics, including shipment tracking, issue resolution, returns, repairs, and replacements.

Develop and implement project plans to improve efficiency and customer satisfaction, applying PMO best practices.
Monitor and report on key performance indicators (KPIs) and make adjustments as necessary to meet business objectives.
Facilitate cross-functional collaboration between departments to streamline processes and improve customer outcomes.
Address any customer complaints or issues, working closely with the customer service team to ensure customer satisfaction.
Stay current with the latest industry trends and propose improvements to our order fulfillment and customer service logistics processes.
Adhere to Quality Management System (ISO9001) requirements and standard operating procedures.

דרישות התפקיד וניסיון נדרש:

Bachelor’s degree in business administration, Operations Management, or a related field.
Minimum of 2 years of experience in order fulfillment, supply chain, or a related role.
Proven experience in project management and PMO practices.
Strong understanding of customer service logistics, particularly post-purchase activities.
Capable of managing tasks from initiation to completion, demonstrating proactivity and resourcefulness.
Multitasking and exceptional problem-solving abilities, and attention to detail.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Excellent communication and interpersonal skills.
PMI certification or similar is preferred.
Proficient in using Priority ERP system and MS Project, and MS Office.
Proficiency in written and verbal English communication.

השכלה נדרשת:

תואר ראשון

היקף המשרה:

משרה מלאה

שעות עבודה:

משרה מלאה

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